The reception desk is open 08.00 – 18.30 Monday to Friday. The surgery is closed at weekends and Bank Holidays. Consultations at the medical centre are by appointment. Patients can express a preference to consult with a specific practitioner and we will do our best to abide by these wishes subject to availability of appointments. Patients requesting urgent appointments should phone the surgery before attending to be given a time to arrive, thereby eliminating too long a wait.

Extended Surgery Times

In collaboration with One Thornton Heath PCN surgeries, our patients have access to the PCN extended hours Hubs based at Parchmore Medical Centre Parchmore Medical Centre, and Upper Norwood Group practice Upper Norwood Group Practice. The late evening surgeries run from either of these sites until 8pm, from Mondays to Fridays, and on Saturdays.

Consultations during these periods will be by appointment only. Patients attending the surgery with appointments during these sessions will need to ring the buzzer to gain entry to the surgery. During these late evening sessions the surgery will not be able to take telephone enquiries. Patients will still be able to contact the Out of Hours Service after 6:30pm in the usual way and normal surgery times will still apply.

When We Are Closed

Call 111 for Out of Hours GP Services.

CALL 111 (Unsure, Unwell, Confused, Need to know)

When you need medical help fast but it’s not a 999 emergency, NHS 111 is able to assess your need and book an appointment with the right service for you.

You may find it helpful to decide where to go for help by the Croydon Health Services website which explains in more detail the options available.

If you wish to speak to an emergency doctor, please phone 111 (Croydon Urgent Care Alliance) where an answering service will take your details and pass them on to one of the doctors or a deputising doctor who will deal with your problem. Calls will be recorded. Our out-of-hours service is provided by Croydon Urgent Care Alliance, located at Mayday Hospital, CR7 7YE between the hours of 18.30 to 08.30 weekdays and all day Saturday, Sunday and Monday to 08.30, and Bank Holidays. You can also be seen at a GP Hub without an appointment but may have to wait. www.croydongphub.co.uk

Mental Health Crisis Line

For crisis mental health service please call NHS 111 and press 2 for Mental Health service.

Patients will then be able to talk to an experienced call handler and, if needed, with their local mental healthcare provider’s Mental Health Crisis Line on 0800 731 2864.