As part of our ongoing development, we would like to learn from you. We like to hear about what we are doing well and we also want to hear about what we are not doing so well. Please feel free to give us your feedback.

We aim to provide a professional, friendly and courteous service to all our patients. We hope that any problems can be sorted out quickly and easily, preferably at the time they arise and with the person concerned. If you wish to make a complaint we would ask that you do this in writing and address it for the complaints manager’s attention. If you wish to complain on another person’s behalf you will need their written permission to do so.

How to give feedback or make a complaint about NHS Services

For help making a complaint or to provide feedback, please see information at the link here:

NHS England » Feedback and complaints about NHS services

There are two ways you can complain about NHS services:

Directly with the NHS service provider (e.g. your GP surgery), or,

Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)

• Telephone: 0800 026 6082
• Email: contactus@swlondon.nhs.uk
• Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH

You cannot complain to both.

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England .

If you have a complaint about another service within the NHS, for example a hospital, you will need to direct it to the complaints department of the relevant service.

For more information, please see our complaints procedure.